Frequently Asked Questions
Everything you need to know about high-end pet fashion and your order.
How do I choose the correct size for my pet?
Each product page features a detailed size chart. We recommend measuring your pet's neck, chest, and back length while they are standing to ensure the most comfortable fit for our luxury apparel.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please ensure the garment is free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days. We also offer expedited shipping options at checkout for those urgent style needs.
Are your materials safe and durable for active pets?
Absolutely. Play Pet Brands uses high-quality, non-toxic fabrics designed to withstand daily play while maintaining a premium aesthetic. All hardware is lead-free and reinforced for safety.
Do you offer international shipping?
Yes, we ship our pet fashion collections worldwide. International shipping rates and delivery times vary by destination and are calculated automatically during the checkout process.
How should I wash my pet's new outfit?
To preserve the quality of the fabrics, we recommend hand washing in cold order or using a gentle machine cycle inside a mesh laundry bag. Always air dry unless the care label specifies otherwise.