Returns & Exchanges

At Play Pet Brands, we want you and your pet to love every piece of fashion you purchase, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Please ensure all tags remain attached and items are free of pet hair to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the unworn items in their original packaging, ensuring all labels and protective liners are intact.

3

Ship It Back

Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the return, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing